CTH Level 2 Diploma in English Communication Skills for Tourism and Hospitality (QCF)

This diploma is an integrated combination of Level 1 and Level 2 programs which aims to riase the candidates; use of English to Upper Intermediate Level.

Course Outcome

      The course is to prepared students for work in the tourism and hotel service industries.

      The aims are to provide a qualification that:

      • enables students to learn English Communication Skills contextualised for the hospitality and tourism sectors;

      • aids academic progression;

      • enables students to gain credit towards higher education;

      • enables students to develop higher level academic skills that can be applied in a vocational context.

Course Structure

    • Duration of study:
      Four (4) Months - (16 Weeks)

    • Modules: Nine (9) Modules

      • English for Working in a Restaurant

      • English for Working in Hotels and Tourism

      • Travel English

      • English for Effective Interviews and Careers in Tourism and Hospitality

      • English for Tour Guides

      • Customer Relations English for Tourism and Hospitality

      • English for Hotels, Locations and Travel Agents

      • English for Accommodation and Staffing

      • English for Aviation


    • Mode of Teaching:
      Classroom based

    • Teacher Student Ratio:
      1: 90

    • Medium of Instruction:

    • Format:

Course Modules and Outline

    English for working in a restaurant (EWR)

    Understanding the work of a restaurant, how to make restaurant reservations, how to welcome guests, take orders and deal with bills in a restaurant and to understand food and drinks service in a restaurant.

    English for working in hotels and tourism (EWHT)

    Essential English language vocabulary and grammar to understand the work of a hotel, how to give guided tours in cities and outdoors and the work of tour operators and special interest tours.

    Travel English (TE)

    This unit aims to provide students with an understanding of English language relating to travel and destinations and how to provide information on directions and traditions.

    English for effective interviews and careers in tourism and hospitality (EEICTH):

    An understanding of recruitment and job hunting in the tourism and hospitality industry.

    English for tour guides (ETG):

    English for tour operations, how to promote a destination, responsible tourism and transport within tourism.

    Customer relations English for tourism and hospitality (CRETH):

    Understanding the requirements of customer relations in tourism and hospitality.

    English for hotels, locations and travel agents (EHLTA):

    Understanding how to communicate in hotels, how to communicate about locations and communication in travel agencies.

    English for accommodation and staffing (EAS):

    Understanding accommodation language, hotel staffing, organisation and reservation, plus check in and check out procedures.

    English for aviation (EA):

    Understanding the structure and roles within the aviation industry, customer service and security.

Graduation Requirements

      Students will be awarded the CTH Level 2 Diploma in English Communication Skills in Tourism and Hospitality QCF by CTH, if they achieve at least a Pass grade in all modules of the assessment.

Admission Requirements

    • Minimum 16 years old at time of registration; and

    • Minimum Secondary 4 education or equivalent.

    • Language Proficiency: English

    • Are 21 years and above at the time of registration; and

    • Have at least 2 years of verifiable working experience; and

    • Provide a detailed resume with contact details of past and present employers

Required Documents

    • Application Form

    • Passport Photocopy of Applicant

    • Certified Copy of Highest Qualification Certificates and Transcripts

    • 2 Passport Size Photograph

    • CV (For Mature Candidates)

Course Fees

    Course Fees

    Price ($SGD)

    Course Registration Fee


    Admin Fee


    Tuition Fee


    Student Membership Fee (CTH)


    Course Material Fees


    Medical Insurance


    Student Pass Application and Issuance Fee


    Fee Protection Scheme


    (A) Total Course Fees Payable


    CTH Examination Fee


    Institution Registration Fee


    (B) Total Institution Fee + Exam (CTH)


    Total Course Fees Payable + (Total Institution Fee + Exam) = (A) + (B)


    Miscellaneous Fees

    Price (SGD)

    Student Pass Renewal Processing Fees


    School Application Fees (Non-refundable)


    Medical Check-Up


    Re-Mark Examination Fee / Certificate Reprint


    Re-Examination Fee / Late Entry Exam Fee (per module)


Course Assessment

    Module Code

    Module Title

    Assessment Mode


    English For Working In A Restaurant


    English For Working In Hotels and Tourism


    Travel English


    English For Effective Interviews and Careers in Tourism and Hospitality


    English For Tour Guides


    Customer Relations English for Tourism and Hospitality


    English For Hotels, Locations and Travel Agents


    English For Accommodation and Staffing


    English For Aviation

    Assignment – 70%

    Presentation – 30%

    To Cover All 9 Modules




    Student must achieve a minimum 30 of the available 70 marks in the assignment and 10 of the available 30 marks in the presentation in order to successfully complete the qualification.

Overall Module and Written Examination Grade


    Failure criteria

    Pass criteria

    Merit criteria

    Distinction criteria


    Students who fail:

    To achieve a pass, students must:

    To achieve a merit grade (60% to 79%) students must:

    To achieve a distinction grade (80%+) students must:

    • do not meet the requirements of the assessment criteria and learning outcomes of the unit

    • meet the requirements of the assessment criteria and learning outcomes

    • meet the requirements of the assessment criteria and learning outcomes

    • identify the key issues in the area of study

    • interpret information and ideas in a rational way

    • substantiate judgments and support views with examples

    • address problems logically

    • produce work that is well presented, clear and well structured, with sources clearly referenced

    • meet the requirements of the assessment criteria and learning outcomes

    • synthesize information and ideas from different sources

    • apply ideas and conclusions validly in different contexts

    • identify strengths, weaknesses and illogicalities in situations, ideas and theories

    • demonstrate in depth understanding and knowledge of relevant issues in the area of study

    • use relevant and valid research and investigative techniques to solve problems

    • make well argued conclusions or recommendations

    • present work that is neat, clear, well- structured and coherent, with sources clearly referenced

08 AUGUST 2018 TO 07 AUGUST 2022
BRN: 200514560H

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